Our services
Pre- and post-sales services represent a fundamental part of our offer, and in our opinion they cannot be separated from the actual sale of the products.
We aim to provide you with exactly the product you want, with the ability to customize it according to your needs, to deliver it on time, and we are committed to providing you with the necessary assistance if you need it.
Special productions on request
Our catalog already contains a considerable range of garden, home and camping items, but if you do not find the product you are looking for we can design and manufacture it for you.
You can customize many aspects of existing items: dimensions, fabrics to be used in the upholstery, finishes and external appearance, but also design a new product or a completely customized line of products, complete with your brand and illustrative brochures made according to your requests.
Personalized items can be made from your designs; alternatively, our technical staff will design them together with you following your instructions to achieve the desired result.
Our garden, home and camping items meet the characteristics required by numerous UNI standards and are produced following the procedures required by the ISO 9001 quality certification; if you need articles that comply with different laws or standards, national, European or international, our designers are able to study them.
After-sales assistance
Attention to the quality and integrity of the items supplied to customers is our top priority.
In the case of defective products or missing parts, we will proceed, quickly and at no cost to the customer, to replace the item or send spare parts.
We are also at your disposal for any technical clarifications regarding the operation of the products you have purchased.
Delivery and distribution
Metal f.a.r. products they are mainly distributed in Europe, throughout the American continent and in Japan; however we are able to reach any area of the world through authorized distributors and agents.
We have an internal transport service that covers all of Northern and Central Italy; for the remaining Italian regions and foreign locations we rely on trusted carriers with agreements.
Alternatively, you can choose the carrier you prefer to carry out the delivery and arrange for the transport, communicating it to us at the time of order confirmation.